Over 90% of customers will not leave a voicemail when considering a purchase
Over 90% of customers will not leave a voicemail when considering a purchase
With Women’s Sat Nav to Success coaching and supporting a range of clients from individuals to small teams all the way through to entire organisations, it was important the business was not missing any calls and potential customers.
The Challenge
Women’s Sat Nav to Success were looking for a service that would allow it to focus time and team resources on areas that would lead it to greater success while ensuring calls were handled in a way that matches its professional and friendly approach.
Research shows that over 90% of customers will not leave a voicemail when considering a purchase.
This can lead to your business missing out on great new business opportunities and long lasting customers
The Solution
Women’s Sat Nav to Success took the important decision to outsource its calls to Cymphony’s premium telephone answering service. The business was taken through an onboarding process as all Cymphony customers are to make sure the goals of the business are understood and the PA’s can maintain the correct brand image.
When we asked Diana Parkes, Founder of Women’s Sat Nav to Success about the onboarding process, Diana commented:
“It was very light touch and painless and I’ve had the same person supporting me ever since, which has been really nice – so often you are passed from person to person, but with Cymphony there’s someone who actually knows me who always deals with my business”.
At Cymphony we always aim to make your relationship with us straightforward and easy as to not take up unnecessary amounts of your time or complicate a situation and this was no different with Women’s Sat Nav to Success with Diana saying:
“You were highly recommended by another business and I reviewed other options, but you kept it simple and straightforward, with great value for money.”
Your businesses image is important to Cymphony and that’s why it’s part of our business mission to provide a service that is tailored to your business model.
To give you an idea of how we tailor your service, whether that’s managed live chat or having a virtual personal assistant, here’s what Diana had to say:
“Clients and potential clients are always very impressed by the front to this business this creates. It’s a professional image and an image of scale that is really important. I can go and do everything else that I need to do to make my business succeed knowing that I have no worries about missing important calls.”
The Result
They were looking for a service that would allow them to focus time and team resources on areas that would lead it to greater success while ensuring calls were handled in a way that matches its professional and friendly approach.
We ensured that their clients and potential clients were always very impressed by the front to the business and they had no worries about missing important calls.
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