Outsourcing your services is a big deal.
Quality without compromise.
Uncompromising
quality, always.
Outsourcing your services is a big deal. You need to know that the people representing your business will never let you down. The Cymphony Quality Assurance Program ensures that every interaction we have with our clients and their customers is exceptional.
Quality assured by our in-house QA team, ensuring every interaction meets the highest standard. We specialise in creating strong client relationships, allowing you the freedom to excel in what you do best. knowing your relationships are being looked after by the best in the business.
Constantly reviewing calls, messages, and chats, our QA team ensures ongoing learning and improvement. We never stand still in pursuit of excellence.
Top-tier onboarding program: Every PA undergoes meticulous training, ensuring they grasp your business. Care and dedication at every step for unparalleled service.
PAs thrive in collaborative, knowledge-sharing teams. Industry-focused groups ensure unparalleled quality, setting us apart in service excellence.
Uncompromising quality, always.
Our client services team regularly review call processes and update scripts for accounts to ensure they still serve their purpose in the best way possible.
We believe that success and communication are interlinked. Cymphony clients are assigned an Account Manager who will regularly feedback with you.
Each PA receives a real time notification when a process or piece of information changes on your account. Our PAs are always kept up to date with your movements.
Continual Tests & Evaluations
Cymphony PAs are put through frequent tests as well as surprise evaluations to ensure they are always hitting the mark.
We gauge PA performance on tone, accuracy, and crucially, the outcomes you define. Every measure aligns with your goals for exceptional service.
Every live chat we manage offers clients and visitors a rating and feedback option. This valuable data benchmarks our performance, guiding continuous improvement.
We drive excellence in our PAs by tying bonuses and perks directly to their performance in call handling and client feedback. Incentives for delivering the best.
Exceptional People. No Compromise.
Our philosophy is simple. We hire the best people, give them the best training and empower them to provide exceptional service for our clients.
Since our PAs represent both our client’s business and ours, we ensure that the quality of staff we employ matches your expectations as well.
High employee engagement and low staff turnover ensure continuity and quality of service for our clients.
All PAs complete a rigorous three-week training programme that brings them up to our accredited standards before they answer their first live call.
Top Notch QA Technology
Every technology investment at Cymphony is focused on improving the quality and efficiency of our service.
Our hi-tech QA system helps to power our Industry leading level of accuracy in our messages to you.
State-of-the-art client portal and app to give you the capability to control and tailor each and every aspect of the service.
Accuracy in your messages is critical. We were the first answering service to introduce postcode and email checker tools into our call handling software.
Committed up-time of more than 99%. No single point of failure. We’re based in Crewe, but have agents working across the UK, ensuring we’re able to offer an always-on service.
We are specialists in building strong relationships with our clients and their customers. This allows you the freedom to get on with what you do best - taking care of your patients.
Get in touch with our friendly team and
let's see if we're a great fit for each other
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